Latest ENA consumer reference panel tackles pricing reform
News | 22 November, 2019
ENA’s third consumer reference panel was held in Wellington recently, and following the Electricity Price Review’s release, was able to focus meaningfully on price reform proposals.
Originally scheduled for July, the panel was put on hold until the government released its response to the review and the future of the low fixed-charge regulations and other pricing questions were known.
Panel members included representatives from the Citizens’ Advice Bureau, Multicultural New Zealand, Grey Power, the Major Electricity Users Group, the Sustainability Trust and the Turangi-Tongariro Ratepayers’ Association.
One of the outputs sought from the panel was suggestions for communicating with consumers around pricing - which can often be quite complex, with consumers being reluctant to engage.