Our privacy policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect information, and your rights under the New Zealand Privacy Act 2020.

What information we collect

We may collect personal or business information when you interact with us. This includes things like: 

  • contact details you provide directly (for example, when you email us, complete a survey, sign up for our newsletter or ask to be added to the ENA members portal)

  • information shared with us through consultations, submissions, or contracts

  • commercially sensitive information we receive from member and non-member organisations in the course of our work

  • information about your use of our website, including through Google Analytics

  • participation data from tools we use (for example, Mailchimp to send out newsletters). 

 

How we use your information

We use the information we collect to: 

  • communicate with you and respond to your queries

  • share updates, newsletters, and invitations to events 

  • support our work representing and collaborating with electricity distribution businesses 

  • understand how people use our website and communications, so we can improve them

We will not share your personal information with anyone else without your consent, unless required by law. 

 

How we protect your information 

We take care to keep your information safe. For example: 

  • Contact details are stored securely in our customer relationship management (CRM) system.

  • Access to personal or sensitive information is limited to ENA staff who need it to do their work.

  • We have processes in place to prevent unauthorised access, use, or disclosure. 

 

Your rights 

You have the right to: 

  • ask for a copy of the personal information we hold about you 

  • ask us to correct it if you think it’s wrong. 


If you’d like to do this, please contact us by emailing info@electricity.org.nz or write to us at:

Electricity Networks Aotearoa 
Level 5, 101 Lambton Quay 
Wellington Central 

 

Updates to this policy 

We may update this policy from time to time. The latest version will always be available here on our website.